KITCHENOLOGY-The Art and Science of Better Kitchens*
*Reprinted from manitowocfoodservice.com
The study of developing highly efficient kitchens that produce amazing food and beverages. Born out of our obsession with the intricate art of food and drink preparation and our experience in engineering the world’s most leading-edge foodservice equipment technology.
Kitchens are fascinating
Here chemistry, physics, and math work harmoniously alongside intuition, pageantry, and improvisation. Ingredients are transformed. Cravings are invented. And culture is influenced. The study of this phenomenon is what we call Kitchenology™.
Manitowoc Foodservice examines food, people, and technology to create world-class equipment that helps transform your recipes into exceptional meals.
The Kitchenology Philosophy
As the leading authority on Kitchenology™, Manitowoc Foodservice understands how kitchens bring food, people, and equipment together to create amazing dining experiences. Our kitchen innovations are inspired by our collective expertise in these areas:
We have the most recognized foodservice equipment brands in the world and the most diverse portfolio covering cooking, refrigerating, prepping, ice making, dispensing, holding, merchandising, and warewashing.
By tracking consumer trends and applying them to the design of our equipment, Manitowoc Foodservice helps keep kitchens relevant to the way your customers are eating today.
We love food, and making equipment that transforms it from basic ingredients to amazing meals is our greatest joy. From pancakes to lobster, pizza to beverages – the best recipes start with Manitowoc Foodservice. By employing our dedicated staff of chefs, we are able to provide trend-relevant recipe support and custom applications.
With the world’s largest portfolio of leading foodservice equipment brands, Manitowoc Foodservice is the authority on every major cooking technique – frying, toasting, steaming, chilling, baking, cooking, and more. If your recipe calls for it, you can do it better with the world-class brands of Manitowoc Foodservice.
Through our EnerLogic™ program, Manitowoc Foodservice helps create kitchens full of positive energy. These kitchens are gentler on the environment, healthier for your employees, and easier on your energy bills. Learn about the more than 1,000 products that have received third-party certification to carry the EnerLogic logo.
Every kitchen has an optimal workflow. With the help of our exclusive High Performance Kitchen Group, we can design custom kitchen environments based on operational need and unique needs of operator menus. The result is more efficient, more fluid kitchens where inspiration thrives.
Keeping your kitchen running smoothly is imperative to your operation’s success. Through our STAR Service program, our network of authorized service agents is continuously trained on the latest parts and products to ensure proper maintenance and a fast, right fix every time.
SERVICE Support for Today and for Generations
Manitowoc Foodservice knows that proper, efficient performance of your equipment is critical to the profitability of your business. And we also understand how it affects the environment for years to come. Through our STAR Service and EnerLogic™ programs, we provide fast, reliable maintenance and resource-saving technology to help your kitchen perform at its very best today, and for generations.
STAR (Standards Training Authorized Responsive) Certified Service & Parts, a nationwide program provides best-in-class service and parts, is validated annually with performance audits designed to drive continuous improvements within our service network.
You will receive the ultimate standard of service from trained technicians who understand your equipment to fix it right the first time.
Our technician standards mandate factory-certified hands-on training every 3 years, which is validated with rigorous testing. Product knowledge is constantly updated with factory notifications and service bulletins. Intensive training programs include instruction on subjects ranging from Customer Service and Parts Management to Equipment Installation, Planned Maintenance, and more.
Every technician and service agency earns their STAR authorization with each Manitowoc Foodservice Operating Company. Nationwide more than 4,850 techs are on the road dispatched daily from the STAR Network’s 400 Authorized Service and Parts Centers. Each authorized service provider is contractually committed to meet the standards of 50 key performance measurements protecting your operations.
STAR Service Agents know that you have a business to run and respond to your emergency needs in less than 4 hours. Most of our service centers are less than 50 miles from your facility. Every service agency is also held accountable for maintaining the necessary inventory of recommended original equipment manufacturer parts; if a rare or obscure part is needed, express shipping is available.
All STAR Authorized Service Agents are trained and audited on using only original equipment manufacturer (OEM) parts. Because these parts are designed to meet the specific needs of our equipment, their use prevents the issues of generic parts by giving you increased assurance of food and employee safety, longer equipment life, warranty compliance, agency approvals, and energy efficient operations.